Buying tickets | TransPennine Express

Make a complaint about Buying tickets

Personal Details

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Title ∗ Title is required

First name ∗ First name is required Please enter proper characters

Last name ∗ Last name is required Please enter proper characters

Email ∗ Email is required Please enter a valid email address

Address

Postcode

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Mobile Phone

This number will be used to enable us to resolve your case quicker, issue payment and to discuss any queries that you may have. It will not be used for marketing purposes

Please enter proper phone number

Scheduled departure date

Scheduled departure time

Ticket, receipt, or proof of purchase. Please also attach your seat reservation if you have one. You can upload up to 10 images. We need this evidence before we can offer any compensation that you may be due. Do not send us your payment card number or bank details – These will be deleted and will delay our handling of your case.

Maximum file size 5MB.

You can upload .jpg, .jpeg, .png, .pdf.

Here's how your ticket may look like:

Allowed ticket file types are ".pdf", ".jpg", ".jpeg", ".png"

Your feedback

Description (5000 characters maximum) ∗

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Description (5000 characters maximum) is required We are unable to submit your form with some of the special characters you’ve used entered