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Personal details

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First name is required Please enter proper characters
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Required assistance

Lumo train services can carry manual or powered wheelchairs up to the following dimensional and weight limitations: Width 700mm, Length (including footplates) 1200mm, Weight (including passenger) 300kg. If you are a mobility scooter user, the dimensions we are able to carry are smaller than those for a wheelchair.

Which point of the journey do you require assistance? is required
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Sensory/Mobility impairment
Other Impairment
Additional Assistance types
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Some stations provide a buggy service, if this service is available at any of the stations you are travelling from, would you like to use a buggy?
Do you require help with your luggage?

Please help us to protect your data by NOT sharing any bank account, or other payment details in this form

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Outward journey

Please tell us about how you will be arriving at the station. To help us provide you with the correct assistance, please arrive in good time and contact a member of staff. We recommend arriving 10-15 minutes before your train leaves at larger stations.

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Start typing the station name in and then click on the relevant station in the drop down box

Journey from is required

Start typing the station name in and then click on the relevant station in the drop down box

Journey to is required
Scheduled departure date is required Departure date should be less than arrival date
Scheduled departure time is required

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We are unable to submit your form with some of the special characters you’ve used entered
Return journey

Please tell us about how you will be arriving at the station. To help us provide you with the correct assistance, please arrive in good time and contact a member of staff. We recommend arriving 10-15 minutes before your train leaves at larger stations.

Start typing the station name in and then click on the relevant station in the drop down box

Journey from is required

Start typing the station name in and then click on the relevant station in the drop down box

Journey to is required
Scheduled departure date is required Return date should be greater than outward date
Scheduled departure time is required

Start typing the station name in and then click on the relevant station in the drop down box

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Do you agree for your personal and journey data to be gathered and held within the passenger assist booking system for two years, and made available to all train operating companies and network rail for all your bookings, in order that they can arrange and carry out assistance on your behalf? is required
From time to time we need to share passenger assist data with the rail regulator and their research suppliers to conduct research in order to drive customer journey improvements. do you agree to be contacted regarding your experience? is required
Response required (If you don't want a response from us, we will still investigate your comments, but will not contact you further)
Response required (If you don't want a response from us, we will still investigate your comments, but will not contact you further) is required
I agree to the terms and conditions is required
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