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Personal Details

Fields marked with ∗ are required

Title ∗ Title is required

First name ∗ First name is required Please enter proper characters

Last name ∗ Last name is required Please enter proper characters

Email ∗ Email is required Please enter a valid email address

Address

Postcode

Telephone Please enter proper phone number

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Your feedback

Journey from ∗

Start typing the station name in and then click on the relevant station in the drop down box

Journey from is required

Journey to ∗

Start typing the station name in and then click on the relevant station in the drop down box

Journey to is required

Ticket, receipt, or proof of purchase. Please also attach your seat reservation if you have one. You can upload up to 10 images. We need this evidence before we can offer any compensation that you may be due. Do not send us your payment card number or bank details – These will be deleted and will delay our handling of your case.

Maximum file size 5MB.

You can upload .jpg, .jpeg, .png, .pdf.

Here's how your ticket may look like:

Please help us to protect your data by NOT sharing any bank account, or other payment details in this form

Allowed ticket file types are ".pdf", ".jpg", ".jpeg", ".png"

Description including any existing case reference number (5000 characters maximum) ∗

Description including any existing case reference number (5000 characters maximum) is required We are unable to submit your form with some of the special characters you’ve used entered