We have introduced a number of messages onboard and at our stations to keep our customers and our staff safe. For full details please visit the Keeping You Safe page on our website: https://www.tpexpress.co.uk/travelling-with-us/keeping-you-safe

Category: Travelling with us

The best and quickest way to book a cycle reservation is by contacting our social media team on WhatsApp at 07812 223 336.

Category: Bicycles

With an Airport Advance you can catch the next available TransPennine Express train up to 3 hours after the departure time stated on the ticket, however, you'll need to have your ticket endorsed by one of our colleagues at Manchester Airport station ticket office before you board the train.

If you flight has been cancelled or you wont be able to make the train within 3 hours, the fastest way to amend your journey is by visiting your online account https://myaccount.tpexpress.co.uk/ , selecting your booking, select your booking, view details and amend your journey. If your journey is more than five days away, we'll send your new tickets to you - postal fees apply. If you purchased your ticket at the station or your original date of travel is in less than 5 days, you can take your ticket(s) to any station with a staffed ticket office up to 18:00 on the day before you travel to change them.

You will need to present the ticket(s) and reservation(s) when you request a change. To amend your tickets you may be subject to a £10 admin fee, per ticket. That means that if your original ticket was less than £10, we won't be able to provide you with a refund. If your tickets were purchased via a 3rd party, such as Trainline, you'll need to get in touch with them.

If you ticket isn't an Advance, you will also be able to request a refund through your online account https://myaccount.tpexpress.co.uk/

Category: Amendment To Booking

If you purchased your ticket on our website or via the app the fastest way to amend your journey is by visiting your account, select your booking, view details and amend your journey. If your journey is more than five days away, we'll send your new tickets to you - postal fees apply.

If you purchased your ticket at the station or your original date of travel is in less than 5 days, you can take your ticket(s) to any station with a staffed ticket office up to 18:00 on the day before you travel to change them.

You will need to present the ticket(s) and reservation(s) when you request a change. To amend your tickets you may be subject to a £10 admin fee, per ticket. That means that if your original ticket was less than £10, we won't be able to provide you with a refund. If your tickets were purchased via a 3rd party, such as Trainline, you'll need to get in touch with them.

Category: Amendment To Booking

If you purchased your ticket on our website or via the app the fastest way to amend your journey is by visiting your online account https://myaccount.tpexpress.co.uk/ , selecting your booking, view details and amend your journey. If your journey is more than five days away, we'll send your new tickets to you - postal fees apply.

If you purchased your ticket at the station or your original date of travel is in less than 5 days, you can take your ticket(s) to any station with a staffed ticket office up to 18:00 on the day before you travel to change them.

You will need to present the ticket(s) and reservation(s) when you request a change. To amend your tickets you may be subject to a £10 admin fee, per ticket. That means that if your original ticket was less than £10, we won't be able to provide you with a refund. If your tickets were purchased via a 3rd party, such as Trainline, you'll need to get in touch with them.

Category: Amendment To Booking

Advance tickets are non-refundable however, you can amend them to the correct date. If you purchased your ticket on our website or via the app the fastest way to amend your journey is by visiting your online account {https://myaccount.tpexpress.co.uk/}, selecting your booking, select your booking, view details and amend your journey. If your journey is more than five days away, we'll send your new tickets to you - postal fees apply.

If you purchased your ticket at the station or your original date of travel is in less than 5 days, you can take your ticket(s) to any station with a staffed ticket office up to 18:00 on the day before you travel to change them.

You will need to present the ticket(s) and reservation(s) when you request a change. To amend your tickets you may be subject to a £10 admin fee, per ticket. That means that if your original ticket was less than £10, we won't be able to provide you with a refund. If your tickets were purchased via a 3rd party, such as Trainline, you'll need to get in touch with them.

If you ticket isnt an Advance, you will also be able to request a refund through your online account https://myaccount.tpexpress.co.uk/.

Category: Amendment To Booking

If you arrive at your final destination, delayed for 15 minutes or more, you are entitled to Delay Repay Compensation and can claim through our online portal https://delayrepay.tpexpress.co.uk. These levels are set by the Department for Transport:

Delayed for 15 to 29 minutes – Claim 25% compensation of your single ticket or 12.5% of your return ticket cost

Delayed for 30 to 59 minutes - Claim 50% compensation of your single ticket or 50% of the relevant delayed portion of your return ticket

Delayed for 60 to 119 minutes - Claim 100% compensation of your single ticket or 100% of the cost of the relevant portion of your return ticket

Delayed for 120+ minutes - Claim 100% compensation of the cost of your single ticket or 100% cost of your return ticket (i.e. both portions, not just one way)

Claims must be made within 28 days of journey date and make sure you keep hold of your train tickets - we need these to work out how much compensation to give you.

Category: Refund

If you purchased your ticket on our website or via the app, the fastest way to amend your journey is by visiting your online account https://myaccount.tpexpress.co.uk/, selecting your booking, view details and amend your journey. If your journey is more than five days away, we'll send your new tickets to you - postal fees apply.

If you purchased your ticket at the station or your original date of travel is in less than 5 days, you can take your ticket(s) to any station with a staffed ticket office up to 18:00 on the day before you travel to change them.

You will need to present the ticket(s) and reservation(s) when you request a change. To amend your tickets you may be subject to a £10 admin fee, per ticket. That means that if your original ticket was less than £10, we won't be able to provide you with a refund. If your tickets were purchased via a 3rd party, such as Trainline, you'll need to get in touch with them.

Advance fares are sold in limited quantities and are therefore subject to change in price and availability

Category: Amendment To Booking

Advance tickets are non-refundable however, you can amend them to the correct date. If you purchased your ticket on our website or via the app the fastest way to amend your journey is by visiting your online account https://myaccount.tpexpress.co.uk/, selecting your booking, select your booking, view details and amend your journey. If your journey is more than five days away, we'll send your new tickets to you - postal fees apply.

If you purchased your ticket at the station or your original date of travel is in less than 5 days, you can take your ticket(s) to any station with a staffed ticket office up to 18:00 on the day before you travel to change them.

You will need to present the ticket(s) and reservation(s) when you request a change. To amend your tickets you may be subject to a £10 admin fee, per ticket. That means that if your original ticket was less than £10, we won't be able to provide you with a refund. If your tickets were purchased via a 3rd party, such as Trainline, you'll need to get in touch with them.

If you ticket isnt an Advance, you will also be able to request a refund through your online account https://myaccount.tpexpress.co.uk/.

Category: Amendment To Booking

If you arrive at your final destination, delayed for 15 minutes or more, you are entitled to Delay Repay Compensation and can claim through our online portal https://delayrepay.tpexpress.co.uk. These levels are set by the Department for Transport:

Delayed for 15 to 29 minutes – Claim 25% compensation of your single ticket or 12.5% of your return ticket cost

Delayed for 30 to 59 minutes - Claim 50% compensation of your single ticket or 50% of the relevant delayed portion of your return ticket

Delayed for 60 to 119 minutes - Claim 100% compensation of your single ticket or 100% of the cost of the relevant portion of your return ticket

Delayed for 120+ minutes - Claim 100% compensation of the cost of your single ticket or 100% cost of your return ticket (i.e. both portions, not just one way)

Claims must be made within 28 days of journey date and make sure you keep hold of your train tickets - we need these to work out how much compensation to give you.

Category: Refund

Advance tickets are non-refundable however, you can amend them to the correct date. If you purchased your ticket on our website or via the app the fastest way to amend your journey is by visiting your online account https://myaccount.tpexpress.co.uk/, selecting your booking, select your booking, view details and amend your journey. If your journey is more than five days away, we'll send your new tickets to you - postal fees apply.

If you purchased your ticket at the station or your original date of travel is in less than 5 days, you can take your ticket(s) to any station with a staffed ticket office up to 18:00 on the day before you travel to change them.

You will need to present the ticket(s) and reservation(s) when you request a change. To amend your tickets you may be subject to a £10 admin fee, per ticket. That means that if your original ticket was less than £10, we won't be able to provide you with a refund. If your tickets were purchased via a 3rd party, such as Trainline, you'll need to get in touch with them.

If you ticket isn't an Advance, you will also be able to request a refund through your online account https://myaccount.tpexpress.co.uk/.

Category: Refund

Refunds are normally processed within 28 days of the original request. You can see the latest status of the refund in your online account https://myaccount.tpexpress.co.uk/.

Category: Refund

Advance tickets are non-refundable however, you can amend them to the correct date. If you purchased your ticket on our website or via the app the fastest way to amend your journey is by visiting your online account https://myaccount.tpexpress.co.uk/, selecting your booking, select your booking, view details and amend your journey. If your journey is more than five days away, we'll send your new tickets to you - postal fees apply.

If you purchased your ticket at the station or your original date of travel is in less than 5 days, you can take your ticket(s) to any station with a staffed ticket office up to 18:00 on the day before you travel to change them.

You will need to present the ticket(s) and reservation(s) when you request a change. To amend your tickets you may be subject to a £10 admin fee, per ticket. That means that if your original ticket was less than £10, we won't be able to provide you with a refund. If your tickets were purchased via a 3rd party, such as Trainline, you'll need to get in touch with them.

If you ticket isnt an Advance, you will also be able to request a refund through your online account https://myaccount.tpexpress.co.uk/.

Category: Refund

Advance tickets are non-refundable however, you can amend them to the correct date. If you purchased your ticket on our website or via the app the fastest way to amend your journey is by visiting your online account https://myaccount.tpexpress.co.uk/, selecting your booking, select your booking, view details and amend your journey. If your journey is more than five days away, we'll send your new tickets to you - postal fees apply.

If you purchased your ticket at the station or your original date of travel is in less than 5 days, you can take your ticket(s) to any station with a staffed ticket office up to 18:00 on the day before you travel to change them.

You will need to present the ticket(s) and reservation(s) when you request a change. To amend your tickets you may be subject to a £10 admin fee, per ticket. That means that if your original ticket was less than £10, we won't be able to provide you with a refund. If your tickets were purchased via a 3rd party, such as Trainline, you'll need to get in touch with them.

If you ticket isnt an Advance, you will also be able to request a refund through your online account https://myaccount.tpexpress.co.uk/.

Category: Refund

When booking your ticket on our website or app, the system provides you with the seats based on your preferences. if you didnt have any preference, it will book seats for the group as close to each other as possible. If you ask for a table seat and it doesn't provide it, that means the seats were already reserved or the system has booked your seats to allow for social distancing onboard

Category: Seat Reservation

When booking your ticket on our website or app, the system provides you with the seats based on your preferences. if you didnt have any preference, it will book whichever seats are available on the train. At the moment aisle seats are not available to reserve due to the pandemic and to allow social distancing to take place onboard. The best way to book a seat reservation is by contacting our WhatsApp team on 07812 223 336

Category: Seat Reservation

You will be able to make a reservation before travelling with us. You can do this by creating an account with us and logging into your online account. https://myaccount.tpexpress.co.uk/. Alternativley, you can make a reservation by contacting our WhatsApp team on 07812 223 336

Category: Seat Reservation

You will be able to make a reservation before travelling with us. You can do this by creating an account with us and logging into your online account. https://myaccount.tpexpress.co.uk/. Alternatively, you can make a reservation by contacting our WhatsApp team on 07812 223 336

Category: Seat Reservation

You will be able to make a reservation before travelling with us. You can do this by creating an account with us and logging into your online account. https://myaccount.tpexpress.co.uk/. Alternatively, you can make a reservation by contacting our WhatsApp team on 07812 223 338

Category: Seat Reservation