Fares, tickets and refunds | TransPennine Express

Make a complaint about fares, tickets and refunds

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Ticket, receipt, or proof of purchase. Please also attach your seat reservation if you have one. You can upload up to 10 images. We need this evidence before we can offer any compensation that you may be due. Do not send us your payment card number or bank details – These will be deleted and will delay our handling of your case.

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Allowed ticket file types are ".pdf", ".jpg", ".jpeg", ".png"

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