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faq

FAQ's

Find the answer to our frequently asked question

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delay repay

Delay Repay

Delayed by 15 minutes, or more? You may be entitled to Delay Repay compensation

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Refunds

Refunds

Need help requesting a refund on an unused ticket?

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change of journey

Change of Journey

Need to change your train ticket?

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Booking enquiries

Seat or bike reservations and help buying your ticket from our website or app

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Make a Complaint

Let us know about something that didn't go well

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Send Praise

Let us know about something that went well

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General Enquiry

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Feedback/Suggestion

Provide feedback or make a suggestion about our service

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Report security Issues

Report security issues

Lerts us know about a safety or security issue

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Raise data protection concern

Raise data protection concern

Raise a data protection, or GDPR concern

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assisted travel

Assisted Travel

Book assistance for your upcoming journey

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safe-space
Together we can end domestic abuse

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