Help & Support | Great Western Railway

FAQs

Find the answers to our frequently asked questions

Online bookings

Help with buying a ticket online or changing a ticket bought from GWR.com or the GWR App

Send praise

Let us know about something that went well

Provide feedback or make a suggestion

Provide feedback or make a suggestion about our service

Make a complaint

Let us know about something that didn’t go well

Make an enquiry

Make a general enquiry

Passenger Assist

Book assistance for your journey

Group travel

Sit together and save money with advanced group bookings

Delay Repay

Delayed by 15 minutes, or more?You may be entitled to Delay Repay compensation

Unused ticket refunds

You may be able to get your money back if you bought a ticket but did not travel

Lost property

Lost something on one of our trains or at a station? Report your lost property

Raise data protection concern

Raise a data protection, or GDPR concern

Report security issues

Let us know about a safety or security issue

GWR Rewards

Ask a question or give feedback about our Loyalty Programme

Open a Business Direct Account

Business Direct – booking made easy