Change of journey | Avanti West Coast

If you booked your tickets directly with us, then the quickest and easiest way to change your journey is via My Account.
Click here to learn more about change of journey.
If you’re unable to complete your change of journey via My Account, please fill in the form below and we’ll aim to respond to your request as soon as we can.
For tickets purchased through another retailer, you’ll need to get in touch with them directly for advice on refunds or amendments.

Personal details

Fields marked with ∗ are required

Title ∗ Title is required

First name ∗ First name is required Please enter proper characters

Last name ∗ Last name is required Please enter proper characters

Email ∗ Email is required Please enter a valid email address

Postcode

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City/town We are unable to submit your form with some of the special characters you’ve used entered

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Journey

Scheduled departure date ∗ Scheduled departure date is required

Scheduled departure time ∗ Scheduled departure time is required

Ticket, receipt, or proof of purchase. Please also attach your seat reservation if you have one. We need this evidence before we can offer any compensation that you may be due. Do not send us your payment card number or bank details – These will be deleted and will delay our handling of your case. ∗

Maximum file size 5MB.

You can upload .jpg, .jpeg, .png, .pdf.

Here's how your ticket may look like:

Please help us to protect your data by NOT sharing any bank account, or other payment details in this form

Allowed ticket file types are ".pdf", ".jpg", ".jpeg", ".png" Ticket, receipt, or proof of purchase. Please also attach your seat reservation if you have one. We need this evidence before we can offer any compensation that you may be due. Do not send us your payment card number or bank details – These will be deleted and will delay our handling of your case. is required

Description (5000 characters maximum), such as booking reference, your reason for change, any medical proof (if required) and your desired updated departure date and time of travel. ∗

Please help us to protect your data by NOT sharing any bank account, or other payment details in this form.<br/> You are unable to use the following special characters when submitting this form ()[]{}+=#^;<>~

Description (5000 characters maximum), such as booking reference, your reason for change, any medical proof (if required) and your desired updated departure date and time of travel. is required We are unable to submit your form with some of the special characters you’ve used entered