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Refund Enquiry

Have you used your ticket ?

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Refund Enquiry

Did you arrive at your planned destination?

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Refund Enquiry

Was your journey cancelled by Hull Trains after departing your origin station?

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Refund Enquiry

MORE INFORMATION REQUIRED

Thanks for letting us know you were not able to complete your journey with Hull Trains on this occasion. Looks like we need a few more details about your trip to help with your enquiry. Please head to the link below to find out if you're eligible for a refund.

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Refund Enquiry

APPLY FOR A REFUND

We’re sorry to hear that you were not able to complete your journey with Hull Trains on this occasion. Please follow the link below to review the refund options for your abandoned journey

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Refund Enquiry

Did you purchase your ticket on the Hull Trains website or mobile app?

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Refund Enquiry

YOU COULD CLAIM DELAY REPAY

We’re sorry to hear that you were not able to complete your journey with Hull Trains on this occasion: If the service was cancelled and you did not travel or your journey was cancelled whilst travelling with Hull Trains and you returned to the point of origin, please contact the third-party retailer to review your options. If your journey was cancelled whilst travelling with Hull Trains but you continued to your destination on the same or next day using another train operator, we can compensate you for any inconvenience caused. Claim today using the link below

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Refund Enquiry

SORRY WE'RE NOT ABLE TO HELP TODAY

Hull Trains is not able to handle refunds and journey amendments for tickets purchased from a third-party. Please contact them directly to review your options. Before you go, we’d love for our passengers to get the most out of booking direct with Hull Trains. Check out our latest fares and offers below.

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Refund Enquiry

Was your journey cancelled by Hull Trains?

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Refund Enquiry

Were you delayed more than 30 minutes?

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Refund Enquiry

CLAIM DELAY REPAY

We’re sorry to hear that your journey with Hull Trains did not run as smoothly as we would have liked. To compensate you for the inconvenience you are entitled to a full or partial refund of your ticket. Please click on the link below to claim today.

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Refund Enquiry

Why not change your ticket?

If you’ve purchased an eTicket via the Hull Trains website or app, you can change your journey to another date, time or class via My Account or on the Hull Trains app. You will be issued with a new e-ticket and booking reference – you will need to show your new ticket and the original ticket for each individual travelling on the journey. Your new e-ticket will green in the Hull Trains app to show that it has been amended. 

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Refund Enquiry

APPLY FOR A REFUND

We’re sorry to hear that you were delayed reaching your destination. Unfortunately, as you arrived within 30 minutes of your scheduled arrival time, we are not able to provide any compensation on this occasion. If you still wish to get in touch, please click below to start a separate refund claim.

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Change of Journey

Did you purchase your ticket on the Hull Trains website or mobile app?

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Change of Journey

SORRY WE'RE NOT ABLE TO HELP TODAY

Unfortunately, we’re unable to process journey amendments for tickets purchased from third-party retailers. Please contact them directly to find out how to change your ticket or visit a station ticket office.

Before you go, we’d love for our passengers to get the most out of booking direct with Hull Trains.

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Change of Journey

MAKE CHANGES TO YOUR TICKET

Great news! You can amend your ticket via My Account or the Hull Trains app.

Advance ticket bookings can be changed to a different time, date or class of travel before your original booked travel date/time, subject to a difference in fare and a £10 admin fee.

Log into My Account to make your changes or head to our Changing Your Ticket (link https://www.hulltrains.co.uk/support-and- contact/changing-your-ticket) page for more details.

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Travel Information

I'm looking for information on Hull Trains

Train Times Ticket Availability Reserving a Seat Cheap Ticket Alerts Live Disruption

Travel Information

HULL TRAINS TIMETABLES

Our full timetable is available here. Find the train that suits you and book direct today.

Services can be subject to change due to engineering works so be sure to check our Engineering Works page for updates on disruption.

OUR TIMETABLE UPCOMING ENGINEERING WORKS LIVE TIMES

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Travel Information

Hull Trains Ticket Availability

Advance tickets for Hull Trains services are available to purchase up to 24 weeks ahead and go on sale a minimum of 12 weeks in advance. We try to make our services available to book as early as possible, as this helps you plan your trip and get the best value fares. Please note, services may be subject to change due to engineering work or other timetable changes.

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Travel Information

HOW DO I RESERVE A SEAT?

Advance tickets come with seat reservations and you can make a seat reservation when booking your ticket direct through our website or app. If you have an open ticket such as a Super Off Peak Single, you can make a seat reservation at the time of purchase, at a staffed station ticket office or via our Twitter team (https://twitter.com/Hull_Trains)

To avoid disappointment, we strongly advise passengers travelling in a group book their tickets together so that you are seated next to one another. For seamless door-to-door journey planning and no booking fees, why not download the Hull Trains app and make travelling easier.

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Travel Information

HULL TRAINS TICKET AVAILABILITY

Sign up to be the first to hear when Advance tickets go on sale for a future Hull Trains services. You can book up to 24 weeks before you travel but for dates more than 24 weeks in the future, this is the perfect tool to stay in the know and organised.

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Travel Information

CHECK LIVE TRAVEL INFORMATION

Find real time, up-to-date train times and train disruption information keeping you informed about any delays or cancellations on your route.

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Delay Repay

Did you travel with Hull Trains and experience a delay to your journey?

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Delay Repay

SORRY WE'RE NOT ABLE TO HELP TODAY

We’re sorry to hear that you may have been delayed reaching your destination. On this occasion, it looks like you did not travel with Hull Trains. Delay Repay claims must be made with the train operator of the service you travelled on.

If you still wish to get in touch, please click below

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Delay Repay

Were you delayed by 30 minutes or more?

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Delay Repay

SORRY WE'RE NOT ABLE TO HELP TODAY

We’re sorry to hear that you may have been delayed reaching your destination. Unfortunately, as you arrived on time or within 30 minutes of your scheduled arrival time, we are not able to provide any compensation on this occasion. We apologise for any inconvenience the delay caused to you and your journey.

If you still wish to get in touch, please click below

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Delay Repay

CLAIM DELAY REPAY

You are entitled to Delay Repay compensation if your journey was delayed by 30 minutes or more. Click the link below to make your claim within 28 days of travel.

We apologise for any inconvenience the delay may have caused.

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© Hull Trains 2023. A FirstGroup company. All rights reserved.

*Advance purchase tickets are subject to availability and can be booked up to 24 weeks in advance. Due to the limited availability, book early to avoid disappointment.